YOU'VE GOT QUESTIONS. WE'VE GOT ANSWERS.

Routed Mode

Routed mode should be used when you do not intend to use a stand-alone router with your SmartRG modem. Routed mode adds router functionalities onto the modem. This will allow your modem to assign IP addresses through DHCP, route traffic over multiple ports, provide WiFi if it is a 505n, 515ac or 516ac model, maintain a PPPoE session, and provide firewalling.

Bridge Mode

Bridge mode should be used when you intend to use your own stand-alone router in addition to your SmartRG to perform routing functionalities and WiFi. Once your modem is bridged, you will need to setup your router to perform PPPoE authentication.

PPPoE

Your PPPoE login credentials are a username and a password that you receive on sign up. These credentials are used to gain access to the DSL network you are connecting to. Please refer to your welcome email for these PPPoE credentials.

VPI/VCI Settings

Ontario / Quebec

VPI 0 / VCI 35

British Columbia / Alberta

VPI 0 / VCI 33

Nova Scotia / New Brunswick / Newfoundland / Prince Edward Island

Please contact us as these settings are dependent on your location.

TekTalk Physical Setup (Recommended)

Modem to ATA to Computer

  1. Setup the modem so that it is connected to the internet.
  2. Connect the ATA's WAN port to the LAN port on the back of the modem.
  3. Connect a computer to LAN port on the back of the ATA.
  4. Connect a phone handset to the PHONE1 port on the back of the ATA.

Modem to Router to ATA & Computer

  1. Setup the modem so that it is connected to the internet.
  2. Connect the router's WAN/Internet port to the LAN port on the back of the modem.
  3. Connect the ATA's WAN port to one of the LAN ports on the back of the router.
  4. Connect a computer to one of the OTHER LAN ports on the back of the router.
  5. If further troubleshooting is required, you will need to connect a computer to the LAN port on the back of the ATA.
  6. Connect a phone handset to the PHONE1 port on the back of the ATA.

Modem/Router Combo to ATA & Computer

  1. Setup the modem/router so that it is connected to the internet.
  2. Connect the ATA's WAN port to the LAN port on the back of the modem/router.
  3. Connect a computer to LAN port on the back of the ATA.
  4. Connect a phone handset to the PHONE1 port on the back of the ATA.
  5. If further troubleshooting is required, you may have to complete port forwarding onto the ATA.

TekTalk Alternative Setup (Not Recommended)

Modem to ATA to Router to Computer

  1. Setup the modem so that it is connected to the internet.
  2. Connect the ATA's WAN port to the LAN port on the back of the modem.
  3. Connect the router's WAN/Internet port to the LAN port on the back of the ATA.
  4. Connect a computer to one of the LAN ports on the back of the router.
  5. Connect a phone handset to the PHONE1 port on the back of the ATA.

WHAT YOU NEED BEFORE YOU BEGIN:

  • Your SmartRG modem/router, plugged in and powered on
  • A computer, tablet, phone, or other device with internet browsing software installed – Firefox, Chrome, and Safari, are typical examples
  • A connection between your device and the SmartRG - We recommend doing this by connecting an Ethernet cord from your device to one of the LAN ports on the back of the SmartRG, but you can also do this using WiFi.
  1. Open a Web Browser and go to http://192.168.1.1/admin
  2. You will then be prompted to enter a User Name & Password, by default these are:
    • User Name: admin
    • Password: admin
  3. Click "Wireless" which will be the third tab from the top on the left side of the page:
  4. Ensure "Enable Wireless" is checked. You may now change your SSID (i.e. your Network name) to anything you like.
  5. Click the "Security" tab on the left hand side of the screen.
  6. Ensure that your Network Authentication is set to "Mixed WPA2/WPA-PSK"
  7. Uncheck "Use base MAC address as WPA/WAPI passphrase".
  8. You may now change your WPA/WAPI passphrase (i.e. your WiFi password) to your choice.
  9. Click "Apply/Save" and you've successfully changed your WiFi Network Name and Password!

You can now connect to the new SSID using the password you selected during this setup.

WHAT YOU NEED BEFORE YOU BEGIN:

  • Your Hitron CGN3 modem/router, plugged in and powered on.
  • A computer, tablet, phone, or other device with internet browsing software installed – Firefox, Chrome, and Safari, are typical examples
  • A connection between your device and the Hitron CGN3 - We recommend doing this by connecting an Ethernet cord from your device to one of the LAN ports on the back of the Hitron CGN3. You can also connect using the default Easy Connect WiFi network. SSID: EasyConnect##### (Last 5 digits of Hitron serial number)
  1. An “Easy Connect” screen should appear upon first connection.
    • If the Easy Connect page does not appear automatically, Open a Web Browser and go to http://192.168.0.1
  2. Once on the Easy Connect screen, start by clicking “LET’S GO”
  3. Click “Test Connection” – this is just verifying you’re connected to the internet. If this step fails, please contact us.
  4. Click “Set Up Wi-Fi” – Following the prompts on the screen, you will be directed to now change your SSID (i.e. your WiFi network name) to anything you like, and set up a personalized password you can remember. Click “Confirm Setup”
  5. Ensure you’re satisfied with your new settings on this summary page. Write down your SSID and password somewhere safe! If you’re happy – click “Complete My Setup”
  6. Click “Close” to finish the setup.
  7. You can now connect to the new SSID using the password you selected during this setup.

You can now connect to the new SSID using the password you selected during this setup.

Incoming Mail Server Settings (POP3)
Description By default, the POP protocol downloads your mail and stores it on your computer, purging it from our mail servers. This is a great option if you only access your email through a single device.
Type POP3
Server mail.teksavvy.com
Port 995
Authentication Password
Username Your full TekSavvy email address (example: yourname@teksavvy.com)
Password Your TekSavvy Email Password
Connection Security SSL/TLS
Incoming Mail Server Settings (IMAP)
Description IMAP syncs your mail client with our mail server. Mail remains on our server and in turn IMAP should be used if you intend to access your inbox from multiple devices.
Type IMAP
Server mail.teksavvy.com
Port 993
Authentication Password
Username Your full TekSavvy email address (example: yourname@teksavvy.com)
Password Your TekSavvy Email Password
Connection Security SSL/TLS
Outgoing Mail Server Settings (SMTP)
Description Whether you're on our network or not, these settings will work for your outgoing mail.
Type SMTP
Server out.teksavvy.com
Port 587
Authentication Password
Username Your full TekSavvy email address (example: yourname@teksavvy.com)
Password Your TekSavvy Email Password
Connection Security STARTTLS

First things first - you'll need a supported device to enjoy TekSavvy TV. You can find a list of supported devices and system requirements here.

Once you have a supported device you'll need the TekSavvy TV app! Download TekSavvy TV from the appropriate app store for your device.

Login to TekSavvy TV using your TekSavvy MyAccount username and password.

Having trouble logging into TekSavvy TV?

  • You must be on a TekSavvy Network to sign in to your TekSavvyTV App
  • Are you using an approved device?
  • Have you changed your MyAccount credentials?

Forgot your MyAccount password? Click here to reset it.

Forgot your Username? Check your billing e-mail for a MyAccount confirmation e-mail.

If you are having difficulty signing into your MyAccount or TekSavvy TV, please contact us for support at 1-877-357-2889

NEED ADDITIONAL SUPPORT?

Whether you phone, write or chat with us, you are talking to a member of our in-house, on-site, knowledgeable and friendly staff. We now also have an online option to get in touch with our various departments.