News / Status / Virus Information

Stay current and up to date with TekSavvy Solutions Inc. Using the links below you will be able to check on the status of our operations as well as any breaking news with our services. The Virus section will help you keep up to date and protected. Of course if there are any questions do not hesitate to email or call our offices toll free! support@teksavvy.com or 1-877-779-1575

Please click the links for more information News | Status | Virus Information

News Information

Date
Wednesday, October 28, 2009  9:45:36 AM

News/Event
Usenet Services- Clarification

Hello,

There's been much discussion and assumption over what TekSavvy is receiving from UNS for newsgroup service/access -- we can remove the confusion!  We've been contacted by UNS just today to confirm exactly what we are receiving.

The server we are being hosted on has 60 days of retention and 99% completion.

They have offered to move us to a new system that supports 200 days of retention still with the 99% completion.

We think that this is a good opportunity for us and our clients :) 

With the change to the new system your newsgroup counters/subscriptions will be reset.

We are setting a target date to accomplish this change as Mon. Nov 2 2009.

Thank you,
TekSavvy

---

Date
Wednesday, September 30, 2009  9:41:27 AM

News/Event

TekSavvy Solutions, Inc. Mail Server upgrade

Wednesday September 30, 2009 - 10:00AM

Early this morning we started performing upgrades to our core mail server infrastructure to increase capacity and scalability looking forward.

The upgrade is still on going as the file copy process is taking longer then originally anticipated due to the shear volume of files/emails.  In order for this process to complete successfully we had to disable the mail system preventing all action.  All email messages coming in are being stored for later delivery on our backup mail server. 

We’ve also restored the ability to send email via an alternate outgoing mail server.

Please note that our Network Operations Center is monitoring the situation and doing everything in their power to ensure this transition is completed as swiftly as possible..

We apologize for the delay and appreciate your continued patronage.

Thank you
TekSavvy Solutions, Inc.

---

Date
Thursday, September 24, 2009  1:15:00 PM

News/Event
Hello,

We need your help -- we need you to lend us your voice and state your opinion on a recent CRTC decision that could allow the incumbent phone companies (such as Bell and Telus) to discontinue offering services (Internet and phone) to wholesale providers which in effect would eliminate competition in Canada.

With no competition to help fuel the market; Internet innovation could come to stand still and prices for broadband access could skyrocket out of control.  The incumbents would also be free to do with the lines as they please.  This would open up future privacy invading Deep Packet Inspection
(DPI) technologies and direct marketing/advertising based on *you* and *your
families* internet activities and habits.

They could also use this same technology to turn the Internet into a pay-per-website service the same way that TV is a pay-per-channel service.
Can you imagine a world where you have to pay to use the Google website to search for information?  Then, if you find what you are looking for you may be restricted to the content because your ISP doesn't have a "peering"
agreement with said company.

Please help us stop this major potential catastrophe.

All concerned consumers please visit:
http://www.competitivebroadband.com/consumer/

All concerned businesses please visit:
http://www.competitivebroadband.com

Read the information presented and decide for yourself.

Once you've decided what you think is right, you can click the "Make a Difference" link, fill out the form with your details and send a pre-written message to Minister of Industry Tony Clement, Prime Minister Harper, the Opposition Leader, and your local MP or choose to write your own.

Together we can make a difference.
Thank you,
TekSavvy Solutions, Inc.

---

Date
Thursday, August 27, 2009  3:27:08 PM

News/Event
For any order inquiries please contact our office as we are currently conducting internal system updates.

---

Date
Tuesday, July 14, 2009  3:52:26 PM

News/Event
AVIS IMPORTANT : Travaux d'entretien du réseau

Heures d'entretien :
mercredi soir / jeudi matin
- le 16 juillet, 2009 entre 00:01 (minuit) et 06:00 (heure de l'est)

En raison de l'entretien requis de certains de nos routeurs essentiels, il se peut que vous subissiez quelques déconnexions au cours de l'entretien.

Si vous utilisez un modem ADSL-routeur (tel que le SpeedTouch 516 ou le 2Wire 2700) ou d'un routeur (D-Link ou Linksys), la connexion sera probablement reconnectée instantanément.

Si vous utilisez votre ordinateur pour gérer votre connexion (comme l'utilisation du gestionnaire de connexion de Windows XP ou Vista), vous devez manuellement reconnecter en double-cliquant sur l'icône sur votre bureau.

Nous nous excusons pour le désagrément et vous remercions de votre parrainage.

Équipe de soutien

---

Date
Tuesday, July 14, 2009  3:51:14 PM

News/Event
ATTENTION:
IMPORTANT NOTICE: Network Maintenance

Maintenance Window:
Wednesday night / Thursday morning
-July 16, 2009 @ 00:01 EST (midnight) - 06:00 EST

Due to required maintenance to our core network routers you may
experience a few disconnects during the maintenance window.

If you are using a DSL-modem-router (such as SpeedTouch 516 or 2Wire
2700) or a basic router (such as D-Link or Linksys) it will likely
automatically reestablish a connection instantly.

If you are using your computer to manage your connection (such as using
Windows XP or Vista's connection manager) you may need to manually
reconnect by double clicking the icon on your desktop.

We apologize for the inconvenience and thank you for your continued
patronage.

TekSavvy Support Team

---

Date
Sunday, July 05, 2009  6:27:55 AM

News/Event
Date: 7/5/2009 06:24
Details: Date: 7/5/2009 6:42 am
Details: Power has been restored, servers are coming back up online, the radius servers looks like it's being slammed at the moment from the all the requests.

---

Date
Sunday, July 05, 2009  6:26:36 AM

News/Event
Date: 7/5/2009 04:42
Details: Date: 7/5/2009 4:00am
Details: Issues at 151 Front ST in Toronto. No ETA on a repair.

---

Date
Monday, June 29, 2009  6:53:24 PM

News/Event
Nouvelles offres et des changements emballant

Cher/Chère client (e),

Des changements à venir à partir de 1er juillet 2009

Au cours du mois dernier nous avons fait l'essai de nouveaux équipements
qui nous permettra d'étendre l'offre de l'MLPPP à un produit officiellement
disponible. Les tentatives ont été couronnées de succès et nous sommes
heureux de vous annoncer que vous pouvez maintenant acheter l'accès à notre
réseau MLPPP pour 4,00 $ par mois. Le tarif de 4,00 $ vous donne la
possibilité de choisir entre une adresse IP fixe ou dynamique qui comprend
l'accès aux binaires du Usenet / NNTP.

MLPPP signifie "Multi-Link Point-to-Point Protocol" et vous donne la
possibilité de lier multiples connexions DSL et d'avoir ainsi une connexion
plus rapide. Par exemple, si vous avez deux connexions DSL à la même
résidence (ou entreprises) avec nous, vous pouvez utiliser le MLPPP et ces
deux connexions fonctionnent comme si elles étaient une connexion.

Les personnes qui ont des connexions à lien simples (c'est-à-dire avec une
connexion ADSL) peuvent eux aussi simplement activer leur MLPPP à l'aide
de l'application de commutation de Windows ou peuvent acheter du matériel
de commutation tiers (soutenu).


Des matériaux de commutation achetés ailleurs de chez TekSavvy sont requis
pour joindre plusieurs connexions DSL.

NOTA : Lors du changement à notre service MLPPP votre nom d'utilisateur va
changer.

Différence entre une adresse IP dynamique et fixe :

Une adresse IP dynamique change à chaque fois que vous vous connectez à
notre réseau et c'est tout ce qu'il vous faut pour naviguer sur internet.

Une adresse IP fixe demeure la même lorsque vous vous connectez à notre
réseau. Si vous prévoyez gérer votre réseau à distance, vous aurez besoin
d'une adresse IP fixe. Certains employeurs exigent aussi que les personnes
travaillant au domicile aient une adresse IP fixe.

Pour commander le service MLPPP, visitez notre site Web à
l'http://www.teksavvy.com et cliquez sur le formulaire de commande d'ajouts.
En vertu de la section MLPPP faire votre choix de MLPPP avec une adresse IP
statique ou dynamique, faites défiler vers le bas, puis cliquez sur Suivant
et suivez les instructions.

Alternativement, vous pouvez vous enregistrer un compte sur DSLReports
(http://www.dslreports.com/, enregistrement gratuit obligatoire) et après
faites une demande dans le TekSavvy Direct Forum
(http://www.dslreports.com/forum/teksavdirect). Soyez certain d'inclure
votre nom, votre nom d'utilisateur et un numéro de client, si possible, afin
que nous puissions faire les changements nécessaires sur le compte.

Twitter : Bonjour, nous avons quelque chose à partager!

Voulez-vous savoir ce qui se passe? Souhaitez-vous que chef de la direction
de votre fournisseur de service internet vous tien informée de ce qui se
passe? Nous avons la solution pour vous, Twitter!

Rocky est heureux d'annoncer qu'il utilise maintenant Twitter pour
ouvrir les voies de communication et de tenir ses clients informés. Nous
envisageons mieux informer nos clients et d'ouvrir une meilleure voie de
communication entre le client et l'entreprise.

Si vous ne possédez pas déjà un compte Twitter, inscrivez-vous
gratuitement dès aujourd'hui ici : http://www.twitter.com (en anglais
seulement) et commencez à être informé par la suite de tsirocky.

Bien à vous,
TekSavvy Solutions, Inc.

---

Date
Monday, June 29, 2009  6:49:04 PM

News/Event
New offerings and exciting changes

Dear Valued Customer,

Upcoming changes: as of July 1st 2009

Over the last month we have been testing new equipment at our main point of
 presence that would allow us to extend MLPPP offerings into an officially
supported product. The tests have been successful and we are happy to
announce that you can now purchase access to our MLPPP network for $4 per
month. The $4 charge gives you the option to choose between a static or
dynamic IP which includes Usenet / NNTP binary access.

MLPPP stands for Multi-Link Point-to-Point Protocol and gives you the
ability to bond multiple DSL connections together to act as one fast
connection. For example if you have 2 DSL connections at the same residence
(or business) with us you can switch to MLPPP and have those 2 connections
operate as if they were 1 big connection.

Single link connections (people with 1 DSL connection) can simply enable
MLPPP in their Windows dialer or purchase supported third party hardware.

Third party hardware is required for multiple connections bonded together.

To order MLPPP visit our website at http://www.teksavvy.com and click on
the Add-On order form. Under the MLPPP section choose MLPPP with Static IP
or MLPPP with Dynamic IP, scroll to the bottom, click next and follow
instructions.

Alternatively, you can register an account on DSLReports
(http://www.dslreports.com, free registration required) and post a request
in the TekSavvy Direct Forum (http://www.dslreports.com/forum/teksavdirect).
Be certain to include your name, username, and customer number if you happen
to know it so that we can make the changes to the account.

NOTES: When switching to our MLPPP service your username used to connect to
our network will also change.

Dynamic vs Static IP : Dynamic IP's change each time you connect to our
network and are all you need if you using the internet for general web
surfing and email.

With a static IP your IP address is always the same when you connect to our
network. If you plan to manage your network remotely or if you plan to run
servers you may need a static IP. Some employers also require employees
working from home to have a static IP.



Twitter: Hello, we have something to share!

Do you like to know what's going on? Would you like it if the CEO of your
ISP was keeping you informed as to what's going on? We've got the answer
for you, Twitter!

Rocky is pleased to announce that he is now using Twitter to help the lines
of communications and to also help narrow that bridge that bonds clients and
companies.

If you don't already have a Twitter account sign up today
(http://twitter.com free registration) and start staying informed by
following tsirocky.

Thank you,

TekSavvy Solutions, Inc.

---

Date
Wednesday, June 24, 2009  11:21:31 AM

News/Event
Network maintenance tonight

(La version française suit.)

ATTENTION:
IMPORTANT NOTICE: Network Maintenance

Maintenance Window:
Wednesday night / Thursday morning
-June 25, 2009 @ 00:01 EST (midnight) - 06:00 EST

Due to required maintenance to our network you may experience slow
speeds. This maintenance will be otherwise non-service affecting.

We apologize for the inconvenience and thank you for your continued
patronage.

Technical Support Team
TekSavvy

*********************************************************************

Version française:
ATTENTION:
AVIS IMPORTANT: Entretien de réseau

Fenêtre d'entretien:

Mercredi soir / Jeudi matin:
Jeudi le 25 Juin, 2009 de 0001 EST jusqu'à 0600 EST (minuit à 6am)

Pendant l'entretien nécessaire à notre réseau, vous devrez toujours
demeurer enligne, mais vous pouvez éprouver des vitesses lentes.

Nous nous excusons du dérangement et merci pour votre clientèle continuée.

L'équipe de soutien technique
TekSavvy

---

Date
Tuesday, June 02, 2009  12:12:26 AM

News/Event

(La version française suit.)

ATTENTION:
IMPORTANT NOTICE: Network Maintenance

Due to required maintenance to our network there may be a disruption in
service on the following days:

Tuesday evening / Wednesday early morning:
Wednesday June 3, 2009 from 0001 EST until 0600 EST (midnight to 6am)

Wednesday evening / Thursday early morning:
Thursday June 4, 2009 from 0001 EST until 0600 EST (midnight to 6am)

Thursday evening / Friday early morning:
Friday Friday June 5, 2009 from 0001 EST until 0600 EST (midnight to 6am)

We will be making changes to our internal network structure and we do not
expect that these changes will affect your service.

We apologize for the inconvenience and thank you for your continued
patronage.

Technical Support Team
TekSavvy

*******************************************************************

Version française:
ATTENTION:
AVIS IMPORTANT: Entretien de réseau

En raison de l'entretien nécessaire à notre réseau il peut y avoir une
interruption de service sur les jours suivants:

Mardi soir / Mercredi matin:
Mercredi le 3 Juin, 2009 de 0001 EST jusqu' à 0600 EST (minuit à 6am)

Mercredi soir / Jeudi matin:
Jeudi le 4 Juin, 2009 de 0001 EST jusqu' à 0600 EST (minuit à 6am)

Jeudi soir / Vendredi matin:
Vendredi le 5 Juin, 2009 de 0001 EST jusqu' à 0600 EST (minuit à 6am)

Nous ferons des changements à l'infrastructure de notre réseau et nous ne
prévoyons pas que ces changements affecteront votre service.

Nous nous excusons du dérangement et merci pour votre clientèle continuée.

L'équipe de soutien technique
TekSavvy

---

Date
Tuesday, May 26, 2009  11:11:16 AM

News/Event
IMPORTANT NOTICE: Network Maintenance

(La version française suit.)

ATTENTION:
IMPORTANT NOTICE: Network Maintenance

Due to required network maintenance to our core network there will be a
disruption in service on [Wednesday evening /  Thursday early morning]
Thursday May 28, 2009 from 0000 EST until 0600 EST (midnight to 6am)
and again on  Thursday evening / Friday early morning] Friday May 29, 2009
from 0000 EST until 0600 EST (midnight to 6am)

We will be making major changes to our core network configuration.
During this time you will experience an interruption in service.

We apologize for the inconvenience and thank you for your continued
patronage.

Technical Support Team
TekSavvy

*******************************************************************

Version française:
AVIS IMPORTANT: Modifications urgentes au réseau
ATTENTION:

Afin de faire des changements urgents aux routeurs principaux de
 notre réseau, il y aura interruption dans votre service d'Internet
Jeudi le 27 mai 2009, entre minuit (00:00) et 6 heures (06:00) du matin
(Mercredi soir), heure de l'est et vendredi 28 mai 2009, entre
minuit (00:00) et 6 heures (06:00) du matin (Jeudi soir), heure de l'est.

Nous ferons des changements majeur à notre réseau d'infrastructure.
Durant cette période vous pouvez avoir des interruptions  temporaires dans
vos services.

Nous nous excusons pour tout inconvénient. Merci pour votre
patience.

L'Équipe de support technique
TekSavvy

---

Date
Tuesday, April 14, 2009  1:05:34 PM

News/Event

Dear Valued Customer,

We are writing to you today as many activities are underway to shape/reshape Internet use as you all know it. Over the last year some of you have been made aware and/or have seen activities on throttling in the news or in your daily lives. Another proceeding relating to the Internet in Canada required Telecom providers (Bell/Telus/etc.) to provide ISPs with wholesale service speeds that match those that they offer to their own retail customers.
Specifically, Bell has been directed by the CRTC to provide matching speeds which would allow us all to have more flexibility in our day to day online requirements. Instead of adhering to these directives, Bell decided to take this issue to the federal Cabinet and at the same time file a tariff application with the CRTC proposing to introduce Usage Based Billing (UBB) on its wholesale customer accounts.

What does this mean for you, the consumer?

Bell provides TekSavvy with last mile, wholesale DSL access services, which TekSavvy uses to provide you with your Internet access. If Bell were to be allowed to introduce UBB on this service, a cap of 60GB would be imposed on all of its users, with very heavy penalties per Gigabyte afterwards (multiple times more than our current per Gigabyte rate of $0.25/GB on overages). This would inherently all but remove Unlimited internet services in Ontario/Quebec and potentially cause large increases in internet costs from month to month.

If you'd like to make your comments/concerns known about what Bell is attempting to do, please do so here:

http://support.crtc.gc.ca/crtcsubmissionmu/forms/Telecom.aspx?lang=e

Select the word "Tariff" from the drop down list.

Add the following in Subject Line "File Number # 8740-B2-200904989 - Bell Canada - TN 7181" and make your thoughts known!

The deadline for filing your comments is today at midnight, so hurry!

---

Date
Tuesday, March 31, 2009  12:02:04 PM

News/Event

Conficker worm

Hey Gang,

We will be running scans to try and see if anything can be found over our network on this. Trying to be proactive about this so that no one gets damaged in any way.

It is believed the virus/worm will be active in the next 24 to 48 hours.

Our network administrator will be rolling through anywhere he thinks might be an issue so please do not be alarmed if you see anything from the speedtest server (where we will be running the scan from), so speedtest.teksavvy.com.

For more details on this please go to:
http://en.wikipedia.org/wiki/Conficker

Thank you,
Marc
CTO

Rocky
CEO

TekSavvy Solutions, Inc.

---

Date
Friday, January 30, 2009  11:56:33 AM

News/Event
AVIS IMPORTANT: Changements aux heures de services!

Cher client (Chère Cliente),

TekSavvy est fier d'annoncer qu'à partir du lundi le 2 février 2009 notre équipe au support technique sera disponible 24/7 dans un effort de vous fournir un meilleur service.

Nouveautés à TekSavvy:

Les coûts d'appels interurbains les plus bas au Canada! 2.9¢/min. n'importe quand au Canada & É.U. Profiter de nos tarifs incroyables pour appels interurbains internationaux.

Les clients du Québec et de l'Ontario peuvent maintenant bénéficier de notre merveilleux service de téléphonie résidentiel, à partir de 21,48$/mo.

Pour toutes questions concernant nos services appelez nous au 1-800-368-6909 ou aller simplement à notre site web www.teksavvy.com pour plus d'informations.

Comme toujours, ça nous fait plaisir de vous servir!
Merci,
La direction de TekSavvy

---

Date
Friday, January 30, 2009  10:58:31 AM

News/Event
IMPORTANT: Changes to Service Hours!

Dear valued customer,

TekSavvy is proud to announce that effect Monday, February 2^nd, 2009 our Technical support team will be available 24/7 in effort to provide you better service.

New to TekSavvy:

Canada's lowest Long Distance rate! 2.9¢/min anywhere, anytime within Canada & USA!  Take advantage of our incredible International Long Distance rates.

Ontario and Quebec customers can now benefit from our great phone service, starting at$21.48/month.

For any questions about our services call us at 1-877-779-1575 or simply go to www.teksavvy.com for more information.

As always, we look forward to serving you!
Thank you,
TekSavvy Management

---

Date
Tuesday, January 06, 2009  3:34:44 PM

News/Event

(La version française suit.)

ATTENTION:
IMPORTANT NOTICE: Emergency Network Maintenance

Due to required emergency network maintenance to our core network
there will be a disruption in service on Wednesday January 7, 2009 from
0000 EST until 0600 EST (midnight to 6am).

We will be making minor changes to our core network configuration.
The changes should not take more than 2 hours.  During this time you
may experience a temporary interruption in service.

We apologize for the inconvenience and thank you for your continued
patronage.

Technical Support Team
TekSavvy

*******************************************************************

Version française:
AVIS IMPORTANT: Modifications urgentes au réseau
ATTENTION:

Afin de faire des changements urgents au routeur principal de notre réseau,
il y aura interruption dans votre service d Internet mercredi le 7 janvier
2009, entre minuit (00:00) et 6 heures (06:00) du matin, heure de l est.

Nous ferons des changements mineurs à notre réseau d infrastructure.
Les changements ne devraient pas prendre plus de deux heures.

Durant cette période vous pouvez avoir des interruptions temporaires dans
vos services.

Nous nous excusons pour tout inconvénient. Merci pour votre patience.

L Équipe de support technique
TekSavvy

 

---

Date
Wednesday, December 17, 2008  4:14:01 PM

News/Event

---

Date
Thursday, November 20, 2008  3:52:19 PM

News/Event
For Immediate Release

November 20, 2008

CRTC Ruling Opposes Consumer Interests

Today’s decision is disappointing because it delays, again, consideration of an issue that the

overwhelming majority of Canadians want the CRTC to take a positive and decisive stand on

today... not in a year from now.

TekSavvy CEO Rocky Gaudrault says, "The Commission could have rendered a decision that

favours consumers and competition. Instead, the decision favours the incumbents and shows

just how out of touch the Commission is with the needs and interests of consumers."

We stay committed to our ongoing efforts protesting degraded quality of bandwidth and fighting

for internet rights. We firmly believe the current state of affairs is not acceptable and change

must happen now to encourage healthy competition.

TekSavvy Solutions is an Incorporated Company in operation for over 10 years. TekSavvy

differentiates itself from competitors through its business processes, automation and customer

care-embracing change to constantly improve.

Contact:

Rocky Gaudrault, CEO
TekSavvy Solutions Inc.
519-360-4720
http://www.teksavvy.com

http://www.saveournet.ca

---

Date
Tuesday, November 11, 2008  4:26:24 PM

News/Event
IMPORTANT NOTICE: Network Maintenance

(La version française suit.)

ATTENTION:

Due to required network maintenance, there will be a disruption in
service for Ontario and Quebec on friday November 14, 2008 from 1200 AM
EST until 0600 AM EST.

During this time, all services may experience intermittent loss of
connectivity throughout the maintenance window.

We apologize for the inconvenience and thank you for your continued
patronage.

Support Team
----------------------------------------------------------------------


ATTENTION:

Afin d,effectuer des modifications requises au réseau, une interruption
du service d,Internet est obligatoire pour l,Ontario et le Québec ce
vendredi 14 Novembre 2008, entre minuit (00:00) et 6 heure (06:00),
heure normale de l,est.

Durant ces modifications, le service d,Internet sera intermittent.

Nous nous excusons pour tout inconvénient.

Merci de votre collaboration.

L,Équipe du support technique

---

Date
Friday, October 31, 2008  11:39:16 AM

News/Event

Our 5th AGAS coming in from Bell is currently down.  This will create exess load on the other 4 connections.  Clients will experience slow speeds and timeouts until the issue is resolved.  We have already contacted Bell on this issue and we are working with them to resolve it.

 

 

As of 3:10PM today, this issue has been resolved.

---

Date
Monday, July 14, 2008  3:34:14 PM

News/Event
There is currently a major power outage in downtown Vancouver which is affecting all of our BC and AB Customers.
We are sorry for the inconvenience.

ETA is estimated to be 2 hours.

---

Date
Thursday, May 22, 2008  9:26:36 AM

News/Event

ATTENTION, TEKSAVVY NE PRENDRA PAS D’APPEL TÉLÉPHONIQUE LE MARDI 27 MAI 2008.

Le mardi 27 mai 2008, le personnel de TekSavvy sera à un rassemblement sur la colline parlementaire du Canada à Ottawa au sujet de Net Neutrality. Nous luttons pour votre service d’Internet et vos droits.  Nous espérons donc que vous ne nous téléphonerez seulement si vous croyez que c’est une urgence, ceci nous aidera à gérer vos besoins.  Nos employés sur place assureront des délais minimes  pour les activations de services et/ou les billets pour les troubles dûs à cet événement.

Nous vous remercions à l’avance pour votre compréhension et votre support.

Si vous désirez en apprendre davantage sur Net Neutrality ou si vous voulez nous joindre à Ottawa, veuillez aller sur le site suivant :
www.netneutralityrally.ca

Propriétaires de TekSavvy

ATTENTION, TEKSAVVY WILL NOT BE TAKING PHONE CALLS TUESDAY, MAY 27TH 2008

On Tuesday, May 27th 2008, the TekSavvy staff will be at a rally on Parliament Hill, Ottawa , in the name of Net Neutrality, fighting for your Internet and Privacy rights.  Therefore, we hope you will only make calls to the office if you believe it to be an emergency as this would greatly help us properly manage your needs.   Staff will be on hand to ensure minimal to no delays to product activations and/or trouble tickets experienced due to this event.

We thank you in advance for your understanding and support.

If you wish to learn more about Net Neutrality or wish to join us in Ottawa please go to the following link. 

www.netneutralityrally.ca 

TekSavvy Ownership

---

Date
Friday, April 04, 2008  8:30:55 AM

News/Event

Update on Throttling efforts...

http://www.dslreports.com/forum/r20280875-Update-on-Throttling-efforts

---

Date
Tuesday, April 01, 2008  3:31:14 PM

News/Event

For news and information regarding the current/new Throttling activities and disputes, please see:
http://www.dslreports.com/forum/teksavvy

The official Bell response on the throttling matter

---

Date
Monday, February 11, 2008  11:42:55 AM

News/Event

---

Date
Tuesday, December 11, 2007  4:33:00 PM

News/Event
IMPORTANT NOTICE: Network Maintenance

(La version française suit.)

ATTENTION:

Due to critical network maintenance, there will be a disruption in service for Ontario and Quebec on Thursday December 13, 2007 from 1200 AM EST until 0600 AM EST.

During this time, all services will experience intermittent loss of connectivity throughout the maintenance window.

We apologize for the inconvenience and thank you for your continued patronage.

Support Team


Version française:

ATTENTION:

Afin de faire des changements urgents au réseau, il y aura une interruption de votre service Internet pour l'Ontario et le Québec le jeudi 13 décembre 2007, entre minuit(00:00)et 6 heures(06:00) du matin, heure de l'est.

Durant les changements, les services d'Internet seront intermittants...

Nous regrettons ce dérangement .... Merci pour votre patience.

Équipe de support technique

---

Date
Monday, September 24, 2007  3:59:55 PM

News/Event
IMPORTANT NOTICE: Emergency Network Maintenance

(La version française suit.)

ATTENTION:

Due to emergency maintenance required to our network core router there will be a disruption in service on Friday June 22, 2007 from 1200 AM EDST until 0600 AM EDST. The work being performed should only last for 1 hour.

During this time, all services will be affected including but not limited to: DSL, co-location, and dedicated connection clients.

We apologize for the inconvenience and thank you for your continued patronage.

Support Team


Version française:

ATTENTION:

Afin de faire des changements urgents au routeur principal de notre réseau, il y aura interruption dans votre service d Internet vendredi le 22 juin 2007, entre minuit(00:00)et 6 heures(06:00) du matin, heure avancée de l est. La durée du dérangement ne devrait pas dépasser 1 heure.

Pendant cette interruption, tous les services d Internet seront affectés ...

Nous regrettons ce dérangement .... Merci pour votre patience.



Équipe de support technique

---

Date
Tuesday, August 14, 2007  1:49:46 PM

News/Event
IMPORTANT NOTICE: Emergency Network Maintenance
(La version française suit.)
ATTENTION:
Due to critical network maintenance, there will be a disruption in service on Wednesday August 15, 2007
from 1200 AM EDST until 0600 AM EDST. The work being performed should only last for 2 hours.
During this time, all services will experience intermittent loss of connectivity throughout the maintenance window.
We apologize for the inconvenience and thank you for your continued patronage.

Support Team

Version française:
ATTENTION:
Afin de faire des changements urgents au réseau, il y aura une interruption dans votre service Internet mercredi
le 15 Août 2007, entre minuit(00:00)et 6 heures(06:00) du matin, heure avancée de l est.
Durant les changements, les services d Internet serons intermittent...
Nous regrettons ce dérangement .... Merci pour votre patience.
Équipe de support technique

---

Date
Friday, July 27, 2007  11:16:24 AM

News/Event
Troubles in 416/905

Problem Description:
Time-outs & Synch with no Connectivity
Cities/Area code Affected:

Toronto

Service Affected:
PPPoE (regular DSL), Non-PPPoE (HSA/Dedicated DSL), and LAN extensions/Data links

Comments:
There is no common NPA-NXX for this trouble however; they will have one the below problems:

PPPoE: Time Outs
Non-PPPoE: Synchronization with no Connectivity

ETA: to be resolved as soon as possible
We lost the node TOROON46BBZ - PASSPORT 8600.
This is caused Data Link to go down which In return can cause DSL trouble for some client.

---

Date
Wednesday, July 04, 2007  3:52:36 PM

News/Event
ADVISORY - NETWORK MAINTENANCE
Devices: bas11-toronto12, bas12-toronto12, bas13-toronto12, bas14-toronto12, bas15-toronto12, bas16-toronto12, bas18-toronto12, bas1-toronto21, bas1-toronto35, bas1-toronto48, bas20-toronto12, bas21-toronto12, bas2-toronto47, bas2-toronto63 and bas3-toronto47.
Service affected: PPPOE
Window: 2007-07-24 - 00:00 to 06:00
Impact: 10 minutes.
Work Description: PVP Migration
Ordinarily, maintenances are completed as indicated. Please do not respond to this message directly. Replies can be classified as errors, delayed or discarded.

AVIS - ENTRETIEN APPORTÉ AU RÉSEAU
Apparereils bas11-toronto12, bas12-toronto12, bas13-toronto12, bas14-toronto12, bas15-toronto12, bas16-toronto12, bas18-toronto12, bas1-toronto21, bas1-toronto35, bas1-toronto48, bas20-toronto12, bas21-toronto12, bas2-toronto47, bas2-toronto63 et bas3-toronto47.
Service

---

Date
Wednesday, July 04, 2007  3:52:00 PM

News/Event
ADVISORY - NETWORK MAINTENANCE
Devices: dis3-stjohnsnf
Service affected: PPPOE
Window: 2007-07-22 - 00:00 to 06:00
Impact: 10 minutes.
Work Description: PVP Migration
Ordinarily, maintenances are completed as indicated. Please do not respond to this message directly. Replies can be classified as errors, delayed or discarded.

AVIS - ENTRETIEN APPORTÉ AU RÉSEAU
Apparereils: dis3-stjohnsnf
Service affecté: PPPOE
Fenêtre d entretien: 2007-07-22 - 00:00 to 06:00
Impact: 10 minutes
Description du travail: Migration PVP
En temps normal, les entretiens sont complétés tels qu indiqués. Veuillez ne pas répondre directement à ce message. Il est possible que les réponses soient classifiées comme étant des erreurs, qu’elles soient écartées ou retardées.

---

Date
Wednesday, July 04, 2007  3:50:16 PM

News/Event
ADVISORY - NETWORK MAINTENANCE
Devices: bas9-kitchener06, bas8-london14, bas8-kitchener06, bas7-montreal02, bas6-montreal02, bas6-london14, bas5-montreal02, bas5-london14, bas4-montreal02, bas4-london14, bas3-montreal02, bas3-london14, bas2-montreal02, bas2-malton22 and bas2-london14.
Service affected: PPPOE
Window: 2007-07-16 - 00:00 to 06:00
Impact: 10 minutes.
Work Description: PVP Migration
Ordinarily, maintenances are completed as indicated. Please do not respond to this message directly. Replies can be classified as errors, delayed or discarded.

AVIS - ENTRETIEN APPORTÉ AU RÉSEAU
Apparereils bas9-kitchener06, bas8-london14, bas8-kitchener06, bas7-montreal02, bas6-montreal02, bas6-london14, bas5-montreal02, bas5-london14, bas4-montreal02, bas4-london14, bas3-montreal02, bas3-london14, bas2-montreal02, bas2-malton22 et bas2-london14.
Service affect&eacut

---

Date
Wednesday, July 04, 2007  3:49:02 PM

News/Event
ADVISORY - NETWORK MAINTENANCE
Devices: bas7-kitchener06, bas5-hamilton14, bas4-kitchener06, bas4-kingston08, bas4-hamilton14, bas3-kitchener06, bas3-kingston08, bas3-hamilton14, bas2-kitchener06, bas2-kingston08, bas2-hull20, bas2-hamilton14, bas2-barrie18, bas1-calgaryqa and bas1-barrie18.
Service affected: PPPOE
Window: 2007-07-09 - 00:00 to 06:00
Impact: 10 minutes.
Work Description: PVP Migration
Ordinarily, maintenances are completed as indicated. Please do not respond to this message directly. Replies can be classified as errors, delayed or discarded.

AVIS - ENTRETIEN APPORTÉ AU RÉSEAU
Apparereils bas7-kitchener06, bas5-hamilton14, bas4-kitchener06, bas4-kingston08, bas4-hamilton14, bas3-kitchener06, bas3-kingston08, bas3-hamilton14, bas2-kitchener06, bas2-kingston08, bas2-hull20, bas2-hamilton14, bas2-barrie18, bas1-calgaryqa et bas1-barrie18.
Service

---

Date
Thursday, June 21, 2007  4:05:53 PM

News/Event
IMPORTANT NOTICE: Emergency Network Maintenance

(La version française suit.)

ATTENTION:

Due to emergency maintenance required to our network core
router there will be a disruption in service on Friday June 22, 2007
from 1200 AM EDST until 0600 AM EDST. The work being performed should
only last for 1 hour.

During this time, all services will be affected including but not
limited to: DSL, co-location, and dedicated connection clients.

We apologize for the inconvenience and thank you for your continued
patronage.


Support Team

*******************************************************************

Version française:

ATTENTION:

Afin de faire des changements urgents au routeur principal de notre
réseau, il y aura interruption dans votre service d Internet vendredi
le 22 juin 2007, entre minuit(00:00)et 6 heures(06:00) du matin,
heure avancée de l est. La durée du dérangement ne devrait pas dépasser
1 heure.

Pendant cette interruption, tous les services d Internet seront
affectés ...

Nous regrettons ce dérangement .... Merci pour votre patience.

Équipe de support technique

---

Date
Monday, June 18, 2007  8:38:50 AM

News/Event
Bell Service Advisories
ADVISORY - NETWORK MAINTENANCE
Devices: dis3-stjohnsnf
Service affected: PPPOE
Window: 2007-07-22 - 00:00 to 06:00
Impact: 10 minutes.
Work Description: PVP Migration
Ordinarily, maintenances are completed as indicated. Please do not respond to this message directly. Replies can be classified as errors, delayed or discarded.

AVIS - ENTRETIEN APPORTE AU RESEAU
Apparereils: dis3-stjohnsnf
Service affectE: PPPOE
Fenêtre d entretien: 2007-07-22 - 00:00 to 06:00
Impact: 10 minutes
Description du travail: Migration PVP
En temps normal, les entretiens sont complEtEs tels qu indiquEs. Veuillez ne pas rEpondre directement a ce message. Il est possible que les rEponses soient classifiEes comme Etant des erreurs, qu elles soient EcartEes ou retardEes.

---

Date
Monday, June 18, 2007  8:37:03 AM

News/Event
Bell Service Advisories
ADVISORY - NETWORK MAINTENANCE
Devices: bas9-ottawa23, bas8-ottawa23, bas7-ottawa23, bas6-ottawa23, bas5-quebec14, bas4-quebec14, bas4-ottawa23, bas3-quebec14, bas3-ottawa23, bas2-quebec14, bas2-quebec09 and bas2-ottawa23.
Service affected: PPPOE
Window: 2007-07-17 - 00:00 to 06:00
Impact: 10 minutes.
Work Description: PVP Migration
Ordinarily, maintenances are completed as indicated. Please do not respond to this message directly. Replies can be classified as errors, delayed or discarded.

AVIS - ENTRETIEN APPORTE AU RESEAU
Apparereils bas9-ottawa23, bas8-ottawa23, bas7-ottawa23, bas6-ottawa23, bas5-quebec14, bas4-quebec14, bas4-ottawa23, bas3-quebec14, bas3-ottawa23, bas2-quebec14, bas2-quebec09 et bas2-ottawa23.
Service affectE: PPPOE
Fenêtre d entretien: 2007-07-17 - 00:00 to 06:00
Impact: 10 minutes
Description

---

Date
Monday, June 18, 2007  8:28:18 AM

News/Event
Bell Service Advisories
ADVISORY - NETWORK MAINTENANCE
Devices: bas3-toronto47
Service affected: PPPOE
Window: 2007-06-19 - 00:00 to 06:00
Impact: 10 minutes.
Work Description: PVP Migration
Ordinarily, maintenances are completed as indicated. Please do not respond to this message directly. Replies can be classified as errors, delayed or discarded.

AVIS - ENTRETIEN APPORTE AU RESEAU
Apparereils bas3-toronto47
Service affectE: PPPOE
Fenêtre d entretien: 2007-06-19 - 00:00 to 06:00
Impact: 10 minutes
Description du travail: Migration PVP
En temps normal, les entretiens sont complEtEs tels qu indiquEs. Veuillez ne pas rEpondre directement a ce message. Il est possible que les rEponses soient classifiEes comme Etant des erreurs, qu elles soient EcartEes ou retardEes.

---

Date
Sunday, April 29, 2007  12:18:16 PM

News/Event
ADVISORY - NETWORK MAINTENANCE - ENTRETIEN APPORTÉ AU RÉSEAU

*** La version française suit ***
ADVISORY - NETWORK MAINTENANCE

1. Devices: bas2-toronto21
Service affected: PPPOE
Window: 2007-05-01   - 00:00 to 06:00
Impact: 15 minutes.
Work Description: Moving Stacked VLAN to new ERX

2. Devices: bas3-toronto46
Service affected: PPPOE
Window: 2007-05-02   - 00:00 to 06:00
Impact: 10 minutes.
Work Description: Moving Stacked VLAN to new ERX

3. Devices: bas9-ottawa23, bas8-ottawa23, bas3-stcatherines10, bas2-ottawa10, bas2-malton22, bas1-toronto48, bas1-ottawa10, bas1-london14, bas1-clarkson16 and bas13-ottawa23
Service affected: PPPOE
Window: 2007-05-11   - 00:00 to 06:00
Impact: 10 minutes.
Work Description: PVP Migration


AVIS - ENTRETIEN APPORTÉ AU RÉSEAU

1. Appareils: bas2-toronto21
Service affecté: PPPOE
Fenêtre d entretien: 2007-05-01   - 00:00 à 06:00
Impact: 15 minutes
Description du travail: Changer VLAN dans un nouveau ERX

2. Appareils: bas3-toronto46
Service affecté: PPPOE
Fenêtre d entretien: 2007-05-02   - 00:00 à 06:00
Impact: 10 minutes
Description du travail: Moving Stacked VLAN to new ERX

3. Apparereils bas9-ottawa23, bas8-ottawa23, bas3-stcatherines10, bas2-ottawa10, bas2-malton22, bas1-toronto48, bas1-ottawa10, bas1-london14, bas1-clarkson16 et bas13-ottawa23
Service affecté: PPPOE Fenêtre d entretien: 2007-05-11- 00:00 to 06:00
Impact: 10 minutes
Description du travail: Migration PVP

---

Date
Monday, January 15, 2007  8:19:11 AM

News/Event
IMPORTANT NOTICE: Emergency Network Maintenance

In a continuing effort to improve our systems, we are planning an upgrade that will increase the capacity of our network. This upgrade will be performed in a maintenance window on Wednesday January 17, 2007 starting at 12:00 AM up to 6:00AM. We anticipate a disruption in service of one to two hours as this is a relatively complex upgrade.

During this time, all services will be affected including but not limited to:
Dial up, DSL, co-location, hosting, and dedicated connection clients.

We will be replacing a peripheral switch which will affect all connections, an interruption in service will occur.

As a result of the upgrades you will be required to restart your equipment (DSL modems and routers) after the upgrade window Wednesday morning.

We apologize for the inconvenience and thank you for your continued patronage.

Support Team

---

Date
Thursday, December 14, 2006  3:33:59 PM

News/Event
Scheduled Network Maintenance Notification - Toronto - 151 Front St - December 20th 2006 00:01 - 01:00 ET

Dear Customer,

Please be advised that we will be performing scheduled network maintenance
this upcoming Wednesday, December 20th 2006 between 00:01 and 01:00 ET.
This maintenance is necessary to upgrade the IOS on our distribution router
at 151 Front St.

BGP customers in Toronto may see their sessions go down for up to 20
minutes. All other customers will see brief periods of latency and packet
loss as traffic is re-routed around the affected router.

---

Date
Friday, November 17, 2006  8:51:16 AM

News/Event
Peer1 Scheduled Network Maintenance Notification - Toronto - November 22nd 2006 00:01 to 01:00 ET

Dear Customer,
Please be advised that we will be performing scheduled network maintenance this upcoming Wednesday November 22nd 2006 between 00:01 and 01:00 ET.  This maintenance is required in order to extend the switch fabric at 151 Front St. 
Traffic will be routed around the effected links; however you may notice brief periods of latency while this occurs.  The duration of the maintenance window will be 1 hour and we anticipate that the actual maintenance will be completed within 15 minutes.

---

Date
Thursday, May 25, 2006  10:56:37 AM

News/Event
ADVISORY NETWORK MAINTENANCE

Devices: bas2-toronto63, bas2-toronto63,bas2-toronto63, bas2-toronto63
Service affected: PPPoE
Window: 2:00 AM to 6:00 AM EST - 17 June 2006
Impact: 60 to 240 Minutes - DSLAM members will experience an outage during the maintenance
Work Description: Upgrade

Devices: bas1-stlambert20, bas1-hull20
Service affected: PPPoE
Window: 2:00 AM to 6:00 AM EST - 19 June 2006
Impact: 60 to 240 Minutes - DSLAM members will experience an outage during the maintenance
Work Description: Upgrade

Devices: bas6-toronto63,bas7-toronto63, bas8-toronto63,bas9-toronto63
Service affected: PPPoE
Window: 2:00 AM to 6:00 AM EST - 20 June 2006
Impact: 60 to 240 Minutes - DSLAM members will experience an outage during the maintenance
Work Description: Upgrade

Devices: lns1-toronto63, lns2-toronto63,tsw1-toronto63, tsw2-toronto63, tsw3-toronto63
Service affected: PPPoE
Window: 2:00 AM to 6:00 AM EST - 21 June 2006
Impact: 60 to 240 Minutes - DSLAM members will experience an outage during the maintenance
Work Description: Upgrade

Devices: bas13-toronto63, bas14-toronto63, bas15-toronto63, bas16-toronto63, bas1-toronto63, bas2-toronto63, bas3-toronto63, bas4-toronto63, bas5-toronto63, bas6-toronto63, bas7-toronto63, bas8-toronto63
Service affected: PPPoE
Window: 2:00 AM to 6:00 AM EST - 25 May 2006
Impact: 60 to 240 Minutes - DSLAM members will experience an outage during the maintenance
Work Description: Upgrade

Devices: bas13-toronto63, bas14-toronto63,bas15-toronto63, bas16-toronto63
Service affected: PPPoE
Window: 2:00 AM to 6:00 AM EST - 16 June 2006
Impact: 60 to 240 Minutes - DSLAM members will experience an outage during the maintenance
Work Description: Upgrade

---

Date
Wednesday, April 26, 2006  10:06:26 AM

News/Event
ADVISORY

NETWORK MAINTENANCE
Devices: SNGVON39RSC
Service affected: PPPoE
Window: 2:00 AM to 6:00 AM EST - 5 May 2006
Impact: 10 to 240 Minutes - customers will be out of service:
DSLAM members will experience an outage during the maintenance for approx. 10 mins in area:

(905)-495-xxxx
(905)-840-xxxx
(905)-843-xxxx
(905)-846-xxxx
(905)-970-xxxx
Work Description: Upgrade

---

Date
Tuesday, April 25, 2006  3:02:38 PM

News/Event
IMPORTANT NOTICE: Network Maintenance

Hello,
In an continuing effort to finish our upgrades as quickly as possible there will be intermittent disruption in service on Friday April 28, 2006 from 1200 AM EST until 0400 AM EST.
During this time, all services will be affected including but not limited to: Dial up, DSL, co-location, hosting, and dedicated connection clients.
We will be replacing a peripheral switch which will affect all connections, an interruption in service will occur.
As a result of the upgrades you will be required to restart your equipment (DSL modems and routers) after the upgrade window Friday morning.
We apologize for the inconvenience and thank you for your continued patronage.
Support Team

---

Date
Tuesday, April 25, 2006  3:00:28 PM

News/Event
ADVISORY

NETWORK MAINTENANCE

Devices: bas1-toronto63
Service affected: PPPoE
Window: 12:00 AM to 6:00 AM EST/EDT - 10 May 2006
Impact: 60 to 240 Minutes - customers will be out of service: DSLAM members will experience an outage during the maintenance
Work Description: Upgrade

Devices: bas1-montreal02
Service affected: PPPoE
Window: 12:00 AM to 6:00 AM EST/EDT - 11 May 2006
Impact: 60 to 240 Minutes - customers will be out of service: DSLAM members will experience an outage during the maintenance
Work Description: Upgrade

---

Date
Monday, April 17, 2006  3:25:29 PM

News/Event
As a valued customer, Cogent is committed to keeping you informed about any changes in the status of your service with us.This email is to alert you regarding maintenance we will be performing on our network:
Start time (local): 3:00 am 4/21/06
End time (local): 7:00 am 4/21/06
Cogent customers receiving service in Toronto will be affected by this maintenance. We will be replacing a failed card on our long-haul path to Toronto. This replacement will bring your service down briefly.
During this timeframe, you will experience a brief interruption in service while we complete the maintenance activities; the interruption is expected to be less than 60 minutes however, due to the complexity of the work, your downtime may be longer.

---

Date
Wednesday, April 05, 2006  7:51:51 AM

News/Event
Peer1 Scheduled Network Maintenance Notification
Toronto - April 6th 2006 01:00 to 03:00 ET

Dear Customer,

Please be advised that we will be performing scheduled network maintenance
on Thursday April 6th 2006 between 01:00 and 03:00 ET.

BGP customers in Toronto will see their sessions go down for 15 minutes.
All other customers will see brief periods of latency and packet loss as traffic is re-routed around affected routers.

---

Date
Tuesday, December 20, 2005  4:34:05 PM

News/Event
IMPORTANT NOTICE: Emergency Network Maintenance
To maintain the security of our network there will be intermittent disruption in service.
We are going to apply a security update patch to our network Wednesday December 21, 2005 at 1:00 AM EST.
The entire patch process should take 30 minutes.  We anticipate no problems.
During this phase, each of the identified services will be affected:
DSL, dialup, co-location, and hosting clients.
We apologize for the inconvenience and thank you for your continued patronage.
Thank you,

Network Support Team

---

Date
Tuesday, November 29, 2005  7:02:22 PM

News/Event
Network Maintenance

In an continuing effort to finish our upgrades as quickly as possible there will be intermittent disruption in service.
Please note this is a Two Phase process:
Phase 1 - Wednesday November 30, 2005 from 01:00am EST until 06:00. We will be upgrading one portion to a GigE connection and this may require DSL (PPPoE/regular DSL) customers to have to cycle their Modems/Routers to re-connect, service interruption should be less then 15 minutes. Extended LAN Services will also be affected in this Window.
Phase 2 - Thursday December 1, 2005 from 01:00am EST until 06:00. We will be upgrading another portion to a GigE connection and this will cause a service interruption for ADSL clients which should be less then 15 minutes. ADSL (NON- PPPoE/bridged) customers will not need to cycle their Modems/Routers to re-connect.
During their respective phase, each of the identified services will be affected.

---

Date
Monday, November 21, 2005  11:40:57 PM

News/Event
Network Maintenance

In an effort to keep up with the growing needs of our network we are planning an upgrade that will cause an intermittent disruption in service.

During this time, all services will be affected including but not limited to:

Dial up, DSL, co-location, hosting, and dedicated connection clients.
We are upgrading one of our connections and this will affect transit only, rebooting and or cycling of modems or routers will not be necessary. We expect individual outages to be minimal (30 min)

---

Date
Friday, November 04, 2005  4:34:20 PM

News/Event
Network Maintenance
ANetwork Maintenance window has been scheduled.
The attempt to replace the router on Wednesday did not take, so we are replacing it on Saturday morning.
In a continuing effort to maintain our network we are planning an upgrade that will increase the capacity of our routers however it will cause a temporary disruption in service on Saturday, November 5, 2005 from 01:00 am EST until 06:00am EST (Saturday morning).
During this time, all services will be affected including but not limited to: Dial up, DSL, co-location, hosting, and dedicated connection clients.
We will be replacing a peripheral Router which will affect DSL connections, an interruption in service will occur.
As a result of the upgrades you will be required to restart your equipment (DSL modems and routers) after the upgrade window Saturday morning.
We apologize for the inconvenience and thank you for your continued patronage.

---

Date
Tuesday, November 01, 2005  7:24:32 PM

News/Event
Network Maintenance

A Network Maintenance window has been scheduled.
In a continuing effort to maintain our network we are planning an upgrade that will increase the capacity of our routers however it will cause a temporary disruption in service on Wednesday, November 2, 2005 from 01:00 am EST until 06:00am EST (Wednesday morning).
During this time, all services will be affected including but not limited to: Dial up, DSL, co-location, hosting, and dedicated connection clients.
We will be replacing a peripheral Router which will affect DSL connections, an interruption in service will occur.
As a result of the upgrades you will be required to restart your equipment (DSL modems and routers) after the upgrade window Wednesday morning.
We apologize for the inconvenience and thank you for your continued patronage.

---

Date
Tuesday, October 25, 2005  3:08:42 PM

News/Event
AS PER EMAIL SENT YESTERDAY - OCT 24, 2005 (REMINDER):
An Emergency Network Maintenance window has been scheduled.

In a continuing effort to maintain our network we are planning an upgrade that will increase the capacity of our routers however it will potentially cause an intermittent but temporary disruption in service on Wednesday, October 26, 2005 from 02:00 am EST until 06:00am EST (Wednesday morning).

During this time, all services may be affected including but not limited to:

Dial up, DSL, co-location, hosting, and dedicated connection clients.

We will for sure be replacing a peripheral Router which should not affect DSL connections but an attempt will be made (if ready) to change over the core router to the Juniper ERX in this same time frame. Should this attempt be made, an interruption in service would occur.

As a result of the upgrades you may be required to restart
your equipment (DSL modems and routers) after the upgrade window Wednesday morning.

We apologize for the inconvenience and thank you for your continued patronage.


TekSavvy Support Team

---

Date
Monday, August 15, 2005  8:06:15 AM

News/Event
We are pleased to announce that our Gateway Access Service (GAS) and High Speed Access (HSA) services will be upgrading speed profiles as follows:
Our DSL (GAS) residential 4.0Mbps service will increase maximum download speed to (up to) 5.0Mbps
Our DSL (GAS) business 4.0Mbps service will increase maximum download speed to (up to) 6.0Mbps
Our ADSL (HAS) residential 4.0Mbps service will increase maximum download speed to (up to) 6.0Mbps
Our ADSL (HAS) business 4.0Mbps service will increase maximum download speed to (up to) 6.0 Mbps
Upload speeds for all services will remain (up to) 800 kbps
ISP end-users that qualify for the speed increase will be upgraded on a phased basis throughout Ontario and Quebec.
The phased rollout for the speed increase is planned to start August 15, 2005 and end August 1

---

Date
Monday, May 30, 2005  8:09:51 AM

News/Event
Cause of outage Friday Evening
According to Bell, there was a power outage at 4pm for about 4 seconds.
Just enough to boot everyone from the net. 75% of Ontario went out.
Everyone tried to connect back up and overloaded the system and brought logon to a crawl, causing all our users to timeout.  Some users where still able to get on, but were getting kicked off soon after. Bell is slowly allowing users back online, but only in small percentages to prevent another overload.
Bell said everything should be fine by Saturday morning.

---

Date
Thursday, May 12, 2005  8:37:23 AM

News/Event
TekSavvy I pleased to announce that we offer DSL Login. A DSL login is now available as backup to your existing carrier, you can Login to our network should your existing carrier go down.
We can now offer DRY DSL, This allows you to have DSL on a Dry cooper pair of wires to your residence so you no longer require an actual phone number to your residence. Please note there are restrictions and currently this service is only available to residential customers.
Please see our web site for details on both of these services.

---

Date
Wednesday, April 27, 2005  4:02:41 PM

News/Event
Important information for all of those considering ordering an ADSL (Non-PPPoE) connection:
Due to some planned upgrades Bell will be performing on Apr 28, 2005 and lasting until May 3, 2005 we will be unable to process new orders for the Non-PPPoE ADSL connections.
We apologize for any inconvenience this may cause.
TekSavvy Solutions, Inc.

---

Date
Thursday, April 14, 2005  11:19:12 AM

News/Event
We have now added Hourly Dialup service for all customers, and DSL Basic for residential users.

The Hourly Dialup is now available and we have increased the concentration in Alberta and British Columbia for phone numbers, please see the web site section dialup internet for the cities we now offer.
The DSL basic allows us to offer high speed (288/288) to locations that were to far from the central office for the regular 3 meg service. If you wanted to switch from Dialup to High speed DSL and were to far from the Bell Central Office you can now check your phone number to see if you qualify for DSL Basic service in the DSL/ADSL Internet section of our website.

---

Date
Thursday, November 04, 2004  4:36:18 PM

News/Event
Dear Valued Customers,

In attempt to increase our network infrastructure and our network capacity there will be a disruption in service on Saturday November 6th between 1AM and 3AM(i.e. late Friday night). The outage should not be for more then 15 minutes but could be up to two hours. The work that will be performed consists of upgrading our network core router which will cause all of our Internet connectivity to go down. All services will be affected, including: Internet access, E-mail, Co-Location facilities, and our web hosting solutions.
We do apologize for the small disruption you will experience however it is necessary due to increased demand/growth and in anticipation of future sales.


Thanks

---

Date
Friday, April 16, 2004  6:59:26 AM

News/Event
Please be advised that we are required to perform scheduled maintenance, April 17th 2004 between 22:01 and 22:30 EDT . The building management at 151 Front Street will perform their annual power shutdown and generator testing this Saturday and Sunday. You will notice a 30-60 second interruption in service. We apologise for the inconvenience.

If you have any questions or concerns please contact Technical Support at the numbers below.

TekSavvy Management

Tel: 519-360-1575 (Chatham)
Tel: 519-969-1575 (Windsor)
Toll Free: 877-779-1575 (North-America)
E-mail: support@teksavvy.com
URL: www.teksavvy.com

---

Date
Tuesday, March 09, 2004  8:03:40 PM

News/Event
We are currently making changes to our SMTP server. If you are having problems sending mail, please use mail.teksavvy.com or mail.pppoe.ca instead of smtp.teksavvy.com or smtp.pppoe.ca.

---

Date
Monday, February 16, 2004  9:47:52 AM

News/Event
NETWORK MAINTENANCES

1. Location: Collins Bay - Ontario

Service/Circuit number [s] affected: PPPOE
Start Date: 02/20/04 2:00 AM EST/EDT
End Date : 02/20/04 6:00 AM EST/EDT
Impact: 10 to 240 Minutes
Work Description: DSLAM Reterm
PCMC Ticket#: BO2004020694

2. Location: Glencoe - Ontario

Service/Circuit number [s] affected: PPPOE
Start Date: 02/20/04 2:00 AM EST/EDT
End Date : 02/20/04 6:00 AM EST/EDT
Impact: 10 to 240 Minutes
Work Description: DSLAM Reterm
PCMC Ticket#: BO2004020698

---

Date
Wednesday, February 11, 2004  12:06:37 PM

News/Event
ADVISORY NETWORK MAINTENANCE

Locations: St-Catherines, Beamsville - Ontario
Service/Circuit number [s] affected: PPPOE
Start Date: 02/13/04 2:00 AM EST/EDT
End Date : 02/13/04 6:00 AM EST/EDT
Impact: 10 to 240 Minutes
Work Description: DSLAM route upgrade

---

Date
Saturday, January 24, 2004  10:37:01 PM

News/Event
We have been receiving a number of reports from anti-piracy organizations in regards to our clients downloading movies and other pirated software. This activity is against our Internet Use Policy (http://www.teksavvy.com/html/policies.asp) and can lead to immediate termination of your account with us. Please read through our policies and keep them in mind while using our services.

---

Date
Saturday, January 24, 2004  10:31:27 PM

News/Event
If you have your own mailserver on one of our DSL packages, please make sure that it is not an open relay. An "open relay" allows anyone from anywhere to send mail through your server, such as SPAMMERS (please see http://mail-abuse.org/rbl/relay.html for details). If SPAM goes through your account, we will have no choice but to shut down your service until the relay is closed.

---